How Do You Resolve Conflict Faster by Understanding B.A.N.K.?
Understanding the Root of Conflict Through the B.A.N.K. Lens Most communication errors begin at the
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Understanding the Root of Conflict Through the B.A.N.K. Lens Most communication errors begin at the
Setting Goals That Actually Work Most everybody sets goals at one point or another, fewer
Success Isn’t a Single Definition How many times have you heard someone talk about "success"
You Can’t Influence Someone You Don’t Understand Let me set an all too familiar scene.
It's Not Just Service, It's Psychology Let’s be blunt: most customer service feels the same.
Now that we’ve explored what B.A.N.K. is, how to recognize each personality type, and how
For those who fall under the Knowledge personality type in the B.A.N.K.™ system, emotion takes
Some clients need facts, others need freedom. When it comes to Nurturers, they need to
Action clients don’t want to wait for you to warm up. If that's your approach,
The Disconnect That Kills the Deal—Before It Even Starts Have you ever walked into a